Terms of service

Terms and Conditions

General Terms and Conditions of the Online Store (e-shop)

 

1. General provisions

1.1.  These general terms and conditions govern the rights and obligations of the contracting parties arising from a distance purchase agreement concluded between the merchant ARTRA s.r.o., with its registered office at Víťazná 394/44, 958 04 Partizánske, Slovakia, ID No.: 31594689, VAT ID No.: SK2020467823, a company registered in the Commercial Register of the District Court of Trenčín, section Sro, file no. 2448/R (hereinafter referred to as the "Seller") and the Buyer, the subject of which is the purchase and sale of goods or vouchers (tickets to events), as well as the delivery of custom-made goods via the e-commerce website artra.sk, artra.cz, artra.pl, artra.hu, artra.com, artra.hr, artra.si, artra.lt, artrasafety.de, artrasafety.at, artrasafety.ro, artrasafety.bg, artrasafety.lv, artrasafety.es (hereinafter also referred to as the "E-shop").

The seller's contact details are as follows:

Business premises:

ARTRA s.r.o.

Víťazná 394/44

958 04 Partizánske

Slovakia

 

Email: artra@artra.sk

Phone number: +421/908 755 999

Account number - IBAN: SK66 1100 0000 0029 4612 9779 for payments in EUR (Tatra Banka SK) lang="EN-US">)
Account number - IBAN: CZ82 0300 0000 0003 0847 9855 for payments in CZK (ČSOB CZ)

Supervisory authority:

Slovak Trade Inspection (SOI)
Slovak Trade Inspection, Inspectorate of the Slovak Trade Inspection based in Trenčín for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Slovakia, tel. no. +421/32 640 01 09, tt@soi.sk

Please do not pay for the ordered goods until you receive an order confirmation and payment details by email.

1.2.  The General Terms and Conditions are an integral part of the purchase contract. If the seller and buyer conclude a written purchase agreement in which they agree on terms and conditions that differ from the general terms and conditions, the provisions of the purchase agreement shall take precedence over the general terms and conditions.

1.3.  Definition of certain terms:

• E-shop – a computer system located on the Internet with public access that allows goods to be ordered.
• Buyer – a natural person or legal entity that has entered into a purchase agreement with the seller.
• Consumer - a natural person who, when concluding and performing a purchase contract, is not acting within the scope of their business, employment or profession.
• Goods - products currently offered by the e-shop artra.sk, artra.cz, artra.pl, artra.hu, artra.com, artra.hr, artra.si, artra.lt, artrasafety.de, artrasafety.at, artrasafety.ro, artrasafety.bg, artrasafety.lv, artrasafety.es, including vouchers (event tickets) and gift certificates offered in this e-shop. The term "goods" refers to "new goods" or "used goods," unless the context indicates otherwise.
• New goods - goods that have not been used and are in the manufacturer's original packaging with all accessories.
• Used goods - goods that have already been used and are marked as "used goods". The buyer acknowledges that used goods may be worn or may have defects that arose during use. The condition of used goods is stated on the e-shop website in their description, and any defects or wear and tear are taken into account in the price of the used goods.
• Purchase price – the total price including VAT, which includes the price of the goods and the costs of their delivery.

 

2. Electronic order and conclusion of the purchase contract

2.1. An electronic order for the delivery of goods means the sending of:

2.1.1. an electronic form containing information about the buyer, a list of goods ordered from the artra.sk, artra.cz, artra.pl, artra.hu, artra.com, artra.hr, artra.si, artra.lt, artrasafety.de, artrasafety.at, artrasafety.ro, artrasafety.bg, artrasafety.lv, artrasafety.es, including information about the size of the goods, the model, the total price of the goods and the costs of delivery, the method of payment and delivery processed by the e-commerce system.

2.2.  The condition for the validity of an electronic order is the truthful and complete filling in of all required data and details in the registration form, including telephone contact.
2.3. The purchase contract is concluded at the moment of binding acceptance of the proposal for its conclusion by notification of receipt of the order in the seller's electronic system.

 

3.  Pricing conditions 

3.1.  When ordering goods, the price published as the price of the goods applies to the goods. Goods displayed in thee-shop based on a search or based on the buyer's choice of category are sorted from the goods that were added to the seller's database last and which are displayed to the buyer first, to the goods that were added to this database first and which are displayed to the buyer among the last. The product offer is not adapted to the buyer's behavior in the e-shop, nor to their preferences or other product display parameters, unless the buyer agrees with such sorting or has specified other product display parameters (if available in the e-shop) themselves. Sales prices in the e-shop are listed in euros, in the case of artra.cz in CZK, and in other countries in the valid currency of that country.The price of the goods does not include delivery costs, which will be added to the price of the goods in accordance with the general terms and conditions. The purchase price is not adjusted to the buyer's behavior in the e-shop.
3.2.    Promotional prices and any other discounts are valid for the duration of the promotion and subject to the conditions specified for each promotion or discount separately. Various promotions and discounts cannot be combined unless expressly stated otherwise.

3.3. If the selling price in the e-shop is listed with a discount, the selling price before the discount is considered to be the price at which the Seller offered and sold the goods in theperiod of at least 30 days prior to the discount being offered, or the price valid from the start of the sale if the goods were sold in a period shorter than 30 days. This does not apply to discounts for registered users, discounts provided due to a defect in the goods, or other discounts for which the law does not require the reference price before the discount to be stated.

3.4. In the case of delivery of goods or services abroad, the seller is not responsible for customs duties, fees, and taxes levied in connection with the import of goods from the Slovak Republic. These costs shall be borne exclusively by the buyer.

 

4.  Method of payment

4.1. Cash on delivery – the buyer pays for the goods upon delivery to the delivery person.nbsp;Cashless transfer of money to the seller's bank account – after receiving a request for payment and the necessary details via email from the seller, the buyer transfers the total amount for the ordered goods (purchase price) to the account held at Tatra Banka, IBAN: SK66 1100 0000 0029 4612 9779 for payments in euros and at ČSOB: CZ82 0300 0000 0003 0847 9855 for payments in CZK, stating the order number as the variable symbol and their first and last name in the note for the recipient. The order will be processed only after the total purchase price has been credited to the seller's account within the delivery times specified in Article 5 of these General Terms and Conditions. In the event of termination of the contract, the payment will be refunded to the customer's account in full. 4.3. Payment via the STRIPE payment gateway (Instant payment, Card payment, Bank transfer). Approved and regulated by the Czech National Bank and the Ministry of Finance of the Czech Republic.

Payment methods for the given countries:

Cash on delivery	CZ, SK
Transfer to account	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Online payment by card / Apple Pay / Google Pay	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ET, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, ID, IE, IL, IM, IN, IO, IQ, IR, IS, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Online bank transfer	CZ, SK
Online payment by card / Apple Pay / Google Pay - STRIPE	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Online payment by card / Apple Pay / Google Pay - Braintree	DE
Online bank transfer - BLIK	PL
PayPal	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW

 

5.  Delivery terms

5.1.A If the subject of the purchase agreement is digital performance, this digital performance will be provided electronically to the buyer's email address specified in the order and in the format specified when displaying the digital performance in the e-shop. The buyer acknowledges that in order to be able to view the digital performance in the form in which the seller provides it, or for the digital performance to be compatible with their computer software or hardware, it is necessary to have the specified computer software or hardware available that allows the digital performance to be displayed as provided by the seller.
5.1.B    Deliveries of ordered goods are processed as quickly as possible depending on the availability of goods and the seller's operational capabilities. All goods listed as in stock will beimmediately, usually within 72 hours of order confirmation, except on weekends and holidays, or in the case of payment in advance by bank transfer, usually within 72 hours of the total purchase price being credited to the seller's account, with the exception of weekends and holidays, whereby the aforementioned period may also be extended in the event of an error being identified in the order (e.g. as a result of an incorrectly entered address, telephone number, etc.), until such time as the error is rectified.

For the delivery of goods ordered on request, as well as goods that are not in stock at the time of order confirmation, within 12 weeks of order confirmation and crediting of the total purchase price to the seller's account.nbsp;The seller undertakes to deliver the goods within 30 days at the latest. The seller is entitled, in justified cases and in agreement with the consumer, to extend the delivery period, even repeatedly.
5.2.    If the electronic order contains multiple items and some of them are not in stock, the seller shall inform the buyer thereof, while also informing them of the possibility of partial deliveries and delivery costs.
5.3.    The goods are delivered by third parties (suppliers) to the address specified by the buyer in the order, and the buyer is obliged to accept the order at this address upon delivery. If the ordered goods are tickets (event tickets), they will be delivered in electronic form to the email address specified by the buyer in the order, unless the order expressly states that such goods are to be delivered to the buyer in physical form. The buyer is responsible for the loss, theft, or destruction of the ticket, and the seller is not obliged to issue a duplicate to the buyer. The buyer is also not entitled to modify or copy the ticket. 5.4. The invoice is delivered to the buyer electronically to the email address provided by the buyer. The invoice also serves as confirmation of the conclusion of the contract and as a warranty certificate. 5.5. The goods are delivered to the territory of the Slovak Republic, the Czech Republic, or to the territory of another country by mutual agreement.
5.6.    Ownership of the goods passes to the buyer upon receipt.
5.7.    When receiving the goods, the consumer is advised to check:

– whether the goods have been delivered in accordance with the order,
– whether the goods have been delivered in the quantity specified in the order,
– whether the goods are damaged.

If the consumer has received goods that they did not order, the seller recommends that the consumer contact the seller immediately, within 24 hours at the latest, by email or telephone. If goods showing signs of damage or obvious defects have been delivered, the seller recommends that the consumer contact the seller immediately, within 24 hours at the latest, by email or telephone. If damage to the goods is found, the seller recommends that the buyer make a record of the extent and nature of the damage to the goods, the accuracy of which will be confirmed by the delivery person. Based on this record delivered to the seller, the seller may then provide for the removal of the defect in the goods, a discount on the goods, or, in the case of irreparable defects in the goods, deliver new goods to the buyer.

ATTENTION! Contactless delivery is not subject to complaint!

If the buyer interferes with the transport of the ordered goods by choosing contactless delivery of the shipment to a safe place with the transport company (through the transport service settings with the carrier), the buyer assumes full responsibility for this action. Once the shipping company confirms that the shipment has been delivered to the customer via contactless delivery, the buyer loses the right to file a claim in the event of non-delivery, loss, or damage to the shipment.nbsp;In this case, ARTRA s.r.o. is not responsible for the circumstances that have arisen, and the buyer loses the right to financial compensation.

Shipping methods for specific countries: 

Packeta	CZ, HU, RO, SK
DHL courier	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
DPD courier	AT, BE, BG, CZ, DE, DK, EE, ES, FI, FR, HR, HU, IT, LI, LT, LU, LV, NL, PL, PT, RO, SE, SI, SK
GLS courier	AT, BE, BG, CZ, DE, DK, EE, ES, FI, FR, GR, HR, HU, IE, IT, LT, LU, LV, NL, PL, PT, RO, SE, SI, SK
Send by email	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
Personal collection - PCHZ	SK
Cargus RO	RO
DHL Poland	PL
GLS SK	SK
GLS DE	DE
FHB Parcel	CZ, SK
SPS - Slovak Parcel Service	SK
PPL CZ	EN-US
EXW - personal collection from the Partizánske warehouse	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
DHL Courier DE	DE
FedEx Courier	AD, AU, BG, CA, CH, DK, EE, FI, GB, GR, HR, IE, LT, NO, PT, RO, SE, SI, US
As agreed	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
EcontBG	BG
Individual	AD, AE, AF, AG, AI, AL, AM, AO, AQ, AR, AS, AT, AU, AW, AX, AZ, BA, BB, BD, BE, BF, BG, BH, BI, BJ, BL, BM, BN, BO, BQ, BR, BS, BT, BV, BW, BY, BZ, CA, CC, CD, CF, CG, CH, CI, CK, CL, CM, CN, CO, CR, CU, CV, CW, CX, CY, CZ, DE, DJ, DK, DM, DO, DZ, EC, EE, EG, EH, ER, ES, ET, FI, FJ, FK, FM, FO, FR, GA, GB, GD, GE, GF, GG, GH, GI, GL, GM, GN, GP, GQ, GR, GS, GT, GU, GW, GY, HK, HM, HN, HR, HT, HU, IC, ID, IE, IL, IM, IN, IO, IQ, IR, IS, IT, JE, JM, JO, JP, KE, KG, KH, KI, KM, KN, KP, KR, KW, KY, KZ, LA, LB, LC, LI, LK, LR, LS, LT, LU, LV, LY, MA, MC, MD, ME, MF, MG, MH, MK, ML, MM, MN, MO, MP, MQ, MR, MS, MT, MU, MV, MW, MX, MY, MZ, NA, NC, NE, NF, NG, NI, NL, NO, NP, NR, NU, NZ, OM, PA, PE, PF, PG, PH, PK, PL, PM, PN, PR, PS, PT, PW, PY, QA, RE, RO, RS, RU, RW, SA, SB, SC, SD, SE, SG, SH, SI, SJ, SK, SL, SM, SN, SO, SR, SS, ST, SV, SX, SY, SZ, TC, TD, TF, TG, TH, TJ, TK, TL, TM, TN, TO, TR, TT, TV, TW, TZ, UA, UG, UM, US, UY, UZ, VA, VC, VE, VG, VI, VN, VU, WF, WS, XK, YE, YT, ZA, ZM, ZW
FedEx Courier - DDP	GB

 

6.  Withdrawal from the purchase contract

6.1.  The seller has the right to withdraw from the purchase contract in the following cases:

a.    if the purchase agreement cannot be executed for reasons attributable to the buyer, and the buyer fails to provide the seller with the necessary cooperation even after a written request (incorrect contact details, the buyer does not communicate with the seller regarding the custom order, etc.)
b. if the buyer has not taken delivery of the order within five working days of the date on which they were required to take delivery in accordance with the request of the relevant delivery service,
c. if the goods are damaged during shipment and the seller cannot fulfill the order because other stock is sold out,
d. if the ordered goods were not in stock at the time of the order, are not manufactured or delivered, or if the supplier's price has changed significantly, andat the time of the order, is not in stock, is not manufactured or supplied, or the price has changed significantly at the supplier of the goods, and for the reasons stated, the seller is unable to deliver the goods to the customer or deliver them at the price stated in the e-shop,
e.    if the buyer has not accepted goods ordered in the past or has otherwise materially breached these general terms and conditions or is a debtor of the seller.
f.    in the case of goods whose price in the e-shop was incorrect due to an error in the seller's system.

6.2.  If the buyer has paid the seller the purchase price or part thereof at the time of termination of the purchase contract due to withdrawal from the contract by the seller, the seller shall refund the purchase price or part thereof already paid withinwithin 14 days of the termination of the purchase contract by transfer to the buyer's bank account, unless the contracting parties agree on another method of refunding the purchase price.

6.3.  A buyer who is a consumer is entitled, in accordance with the provisions of the Consumer Protection Act, to withdraw from the purchase contract within 30 calendar days from the date of receipt of the goods, even without giving a reason. If the buyer exercises the right to withdraw from the contract without giving a reason, they shall bear the costs of returning the goods (postage), even if the goods cannot be returned by post due to their nature.
If the consumer withdraws from the purchase contract after the specified period, such withdrawal shall not be valid and the seller shall not be obliged to accept the goods returned by the consumer or to refund the costs of delivery. By accepting the unjustified return of goods, a contract for the storage of goods is concluded between the consumer and the seller, which entitles the seller to charge the consumer a storage fee of EUR 2 excluding VAT for each day of storage of the unjustified return of goods, whereby the seller is entitled to terminate this contract at any time and return the goods to the buyer. In the event that the amount of storage fees exceeds the value of the stored goods, the seller is entitled to withdraw from the contract for the purchase of the goods and to offset its claim for payment of storage fees against the buyer's claim for a refund of the purchase price for these goods. The above also applies in the event of failure to collect the goods subject to complaint after the complaint has been duly processed by the seller.

6.4. The buyer may withdraw from the purchase contract in accordance with point 6.3 of these general terms and conditions even before the start of the withdrawal period. The withdrawal period is observed if the notice of withdrawal from the contract was sent to the seller no later than on the last day of the withdrawal period.

6.5. At the same time, in accordance with the provisions of the Consumer Protection Act, the consumer is not entitled to withdraw from a purchase contract the subject of which is the sale of a ticket to an event, as the ticket represents a voucher that entitles the consumer to use services/activities in their free time, at the place and time specified on the ticket. The consumer is also not entitled to withdraw from a contract for the delivery of digital content (e.g., an ebook) that is delivered other than on a tangible medium, if such content has already been delivered to the consumer.

6.6. The buyer has the right to withdraw from this contract without giving any reason within 30 days. The withdrawal period expires after 30 days from the day on which you or a third party designated by you, other than the carrier, takes delivery of the goods and, in the case of multiple goods ordered by you in a single order, takes delivery of the last item.a single order, separately when you or a third party designated by you, other than the carrier, takes delivery of the goods that were delivered last. When exercising your right to withdraw from the contract, please inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by post or e-mail) to the following address: ARTRA s.r.o., Víťazná 394/44, 958 04 Partizánske, Slovakia, E-mail: artra@artra.sk, Tel. no.: +421/908 755 999. For this purpose, you can use the sample withdrawal form that we have provided or sent to you, but its use is not mandatory. The withdrawal period is observed if you send notification of your exercise of the right to withdraw from the contract before the withdrawal period expires. 

If the buyer wishes to withdraw from the contract in writing, they may use the following model withdrawal form:

ARTRA s.r.o. Víťazná 394/44 958 04 Partizánske

Slovakia

 

Subject: Withdrawal from the contract

I hereby notify you that I am withdrawing from the contract for the following goods:
enter the name of the goods or the order number and invoice number on the basis of which the goods were delivered to you

Date of order: enter the date of order
Date of receipt: enter the date on which the goods were delivered to you
Reason for withdrawal from the contract: it is not the buyer's obligation to state this
I request that the funds be returned to the following account number: enter the account number
I request that the funds be returned to the following account number: the buyer is not obliged to state this
I request that the funds be returned to the following account number: please provide your account number in IBAN format, bank details: bank name / in cash by postal order to the address: please provide your first name, last name, and address

In enter location on enter date

Best regards

please provide your first and last name, address (including street and number, postal code, and city/town name) + your signature

Attachment: invoice

Send to: ARTRA s.r.o., Víťazná 394/44, 958 04 Partizánske, Slovakia

6.7.  The buyer is obliged to send the goods back to the seller within 14 days of withdrawal from the contract at the latest to the address: ARTRA s.r.o., Víťazná 394/44, 958 04 Partizánske, Slovakia, E-mail: artra@artra.sk, Tel. no.: +421/908 755 999, or deliver the goods in person to the seller's premises by prior agreement. The costs of returning the goods (postage) shall be borne by the buyer. The deadline specified in the first sentence shall be deemed to have been met if the goods were handed over for transport or directly to the seller no later than on the last day of the deadline. Since the seller is not responsible for any loss of goods during transport, we recommend sending the goods by registered insured mail or by a selected courier company.The buyer is obliged to return the goods together with all components and accessories, including the product packaging and accompanying documentation, such as the instructions for use. The seller does not accept goods sent cash on delivery.

If the buyer does not contact the seller and send the goods within 14 days of registering the return, the return registration will be canceled. In this case, the buyer loses the right to have the return accepted.

6.8. The seller is obliged to return to the buyer all payments received from the buyer on the basis of or in connection with the purchase contract, including the costs of delivery, within 14 days of receiving the returned goods. In this regard, the buyer is responsible for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to determine the characteristics and functionality of the goods, and therefore the seller may claim compensation from the buyer corresponding to the reduction in the value of the goods, which the seller may offset against the buyer's claim for the refund of the above-mentioned payments. The amount to be refunded to the buyer will be paid in the same manner as the buyer used to pay the seller, unless the buyer specified a different method of payment in the withdrawal from the contract, without charging any additional fees. If the buyer withdraws from the contract only partially, i.e. only in relation to certain products, while retaining other products, the seller is not obliged to refund the buyer for part of the delivery costs that cannot be determined proportionally, and therefore, in such a case, the buyer will only be refunded the purchase price of the goods in relation to which they partially withdrew from the contract.

6.9. The buyer's right to withdraw from the contract shall expire if the buyer has not exercised it within the period and in the manner specified in the previous points of these general terms and conditions.

6.10. We recommend that the buyer send the package by courier and with insurance when returning the goods.

6.11. The consumer acknowledges that if gifts are provided with the goods, the gift agreement between the seller and the consumer is concluded with a condition subsequent, i.e. if the consumer exercises their right to withdraw from the contract, the gift agreement shall cease to be effective and the consumer shall be obliged to return, together with the goods that were the subject of the agreement, any related gifts provided, including everything by which they have been enriched. If these gifts are not returned, their value will be considered unjust enrichment of the consumer. If it is not possible to return the subject of unjust enrichment, the seller is entitled to monetary compensation equal to the usual price of the gifts.

6.12. The provision of any discount coupons to the consumer is a unilateral legal act of the seller. If the consumer withdraws from the contract for goods for which they used a discount coupon in whole or in part, they are not entitled to a cash refund of the discount coupon or any other compensation. The consumer is only entitled to a refund of the actual purchase price paid and the costs of delivery of the goods.

6.13. The conditions for withdrawal from the contract set out in this article of the terms and conditions do not apply to buyers who are not consumers.

6.14. Gift voucher

Gift vouchers can be purchased with a value of €25 or more. Vouchers are valid for 12 months from the date of purchase. Vouchers cannot be renewed after their expiry date, nor can they be refunded after their expiry date. No refunds will be given in the event of order cancellation or product return; in such cases, the buyer will only be offered a new voucher. The voucher is valid exclusively in the e-shop, cannot be combined with other coupons, and cannot be exchanged for cash. Only one gift voucher can be used per order. Shipping costs are not included in the value of the gift voucher.

 

7.    Warranty conditions and complaint procedure

7.1.A  If the subject of the purchase contract is digital performance, the seller is liable for defects in performance to the extent specified in § 852h of the Civil Code. In this case, the seller is liable for any defect in the digital performance at the time of delivery that manifests itself within two years of delivery, if the digital performance is delivered once or as a set of individual performances. In the case of digital performance delivered continuously during an agreed period, the seller is liable for any defect in the digital performance that occurs or manifests itself during this agreed period, but at least for two years from the delivery of the item with digital elements.

7.1.B  The seller is liable for defects in the goods upon receipt by the buyer and for defects that occur in the goods during the warranty period. In the case of used items, the seller is not liable for defects caused by their use or wear and tear. In the case of items sold at a lower price, the seller is not liable for defects for which a lower price was agreed.

7.2. The warranty period in the case of a consumer buyer is 24 months for new goods and 12 months for used goods. If the buyer is a person other than a consumer, in particular an entrepreneur, the warranty period for both new and used goods is 12 months. The warranty period begins on the date of receipt of the goods by the buyer or another authorized person. 7.3. Complaints are handled in accordance with the valid complaints procedure. By sending an order to the seller, the buyer confirms that they have been duly informed about the conditions and method of complaining about goods, including information on where to file a complaint, in accordance with the provisions of the Consumer Protection Act.

7.4. The complaint procedure applies to goods purchased by the buyer from the seller in the e-shop artra.sk, artra.cz, artra.pl, artra.hu, artra.com, artra.hr, artra.si, artra.lt, artrasafety.de, artrasafety.at, artrasafety.ro, artrasafety.bg, artrasafety.lv, artrasafety.es

7.5. The buyer has the right to claim warranty from the seller only for goods that show defects and were purchased from the seller.

7.6. The buyer is obliged to report defects in the goods to the seller without undue delay after their discovery, but no later than 2 months after their discovery. The date of delivery of the written complaint to the seller is considered the date of filing the complaint, after which the buyer is obliged to hand over the goods subject to complaint to the seller.nbsp;If the seller takes delivery of the subject of the complaint on a date later than the date of filing the complaint, the time limits for handling the complaint shall begin to run from the date of delivery of the subject of the complaint to the seller.

The buyer is obliged to hand over the goods subject to complaint to the seller, including all their components, in a hygienically safe condition allowing safe handling of the goods by other persons. Otherwise, the seller is entitled to reject the complaint. The buyer shall pay the shipping costs for sending the product for complaint.

In the case of a repairable defect, the seller shall decide on the final method of handling the complaint.

7.7. The buyer is advised to inspect the goods upon receipt.

7.8. If the goods are defective, the buyer has the right to file a complaint by describing the nature of the defect and the proposed method of handling the complaint in a written complaint. If the goods do not have the agreed characteristics and the defect can be removed, the consumer has the right to have it removed free of charge, in a timely manner and properly. The seller is obliged to remove the defect within a reasonable time. Instead of removing the defect, the consumer may also request replacement of the goods, or if the defect concerns only a part of the goods, replacement of the part, if this does not incur unreasonable costs for the seller in relation to the price of the goods or the seriousness of the defect. The seller may refuse to remove the defect if repair or replacement is not possible or would involve unreasonable costs in view of all circumstances, in which case the seller may, instead of removing the defect, replace the defective goods with non-defective goods, provided that this does not cause serious difficulties for the consumer.

7.9. The seller shall issue the buyer with confirmation of the complaint in a suitable form chosen by the seller, e.g. by e-mail or in writing.

7.10. The buyer is not entitled to claim under the warranty for defects of which the seller notified the buyer at the time of conclusion of the contract or of which the buyer must have been aware, taking into account the circumstances under which the purchase contract was concluded (e.g. in the case of discounted goods).

7.11. The warranty does not cover damage to the goods caused by the buyer, including, but not limited to:

– natural wear and tear,
– contamination of the goods or parts thereof,
– neglect of the prescribed care of the goods,
– use of the goods in conditions that do not correspond to the temperature, dustiness, humidity, chemical and mechanical influences of the environment in which the goods are normally used,
– interference with the goods by an unauthorized person (unprofessional repairs or modifications),
– use of the goods contrary to the instructions, technical standards, other documentation relating to the goods or the purpose for which the goods are intended,
– mechanical damage, in particular torn, cut, thermally damaged goods, goods damaged by careless, disproportionate physical handling, intentional scratching of the layers of the goods, etc.,
– after the expiry of the warranty period. ARTRA s.r.o. uses the most environmentally friendly natural dyes for shoe uppers. It has certificates of suitability for the materials used. When in contact with water, the color from the upper part of the shoe may stain your footprint or sock (or other part of your clothing). 

7.12.  The seller is obliged to handle the complaint and terminate the complaint procedure by handing over the repaired goods, exchanging the goods, refunding the purchase price of the goods, issuing a written request for acceptance of performance, paying an appropriate discount on the price of the goods, or justifiably rejecting the complaint about the goods.
7.13.  The handling of complaints applies only to defects specified in the description of defects when filing a complaint.
7.14.  In the case of a removable defect, the complaint will be handled as specified in paragraph 7.8.
7.15.  In the case of a defect that cannot be removed and that prevents the item from being used properly as an item without a defect, the buyer has the right to exchange the item or withdraw from the contract or receive a reasonable discount on the price of the item.
7.16. If an item sold at a lower price or a used item has a defect for which the seller is responsible, the buyer has the right to a reasonable discount instead of the right to exchange the item.
7.17.  The seller reserves the right to exchange defective goods for other similar goods with comparable parameters. If an exchange takes place, the warranty period shall start again from the date of receipt of the new item.
7.18. The seller is obliged to handle the complaint and issue a written document (including by e-mail) to the buyer, who is a consumer, no later than 30 days from the date of filing the complaint.
7.19. The 30-day period under the Consumer Protection Act does not apply to the handling of complaints by buyers who are not consumers. In this case, the deadline for handling the complaint is not set by law, but the seller undertakes to handle it within 60 days. 7.20. The warranty period is extended by the period during which the buyer could not use the goods due to warranty repairs.

 

8. Personal data protection, registration in the e-shop, and copyright

8.1. Visitors to the e-shop have the option of registering in the e-shop as part of their order or outside of their order and thus becoming registered users.

8.2. Registration in the e-shop is possible by filling in the registration data and expressing voluntary consent to registration, whereby the registered user gains the ability to manage their orders online, make future purchases without having to re-enter their contact details, track their purchase history, and take advantage of the seller's loyalty program, i.e., the seller's free services. Registered users only bear the cost of using the means of remote communication they use to access the e-shop and register.

8.3. Any complications during registration in the e-shop or errors related to the user account can be reported by the registered user to the seller, who is not responsible for the fact that their system, and therefore the user account, will be available continuously, primarily due to necessary updates and repairs of software and hardware equipment.

8.4. The user account of a registered user is protected by a login name or email address and password. The registered user is responsible for securing this login information against loss and misuse.

8.5. Registered users may cancel their user accounts in the e-shop at any time and without any restrictions.

8.6. The Seller may cancel a registered user's account if the registered user has not used the account for more than 1 year or if the registered user grossly violates their obligations under these terms and conditions.

8.7. If a registered user enters any comment or review of the Seller's products in the e-shop, or a photograph or other copyrighted work, it shall be deemed that the registered user has granted the Seller a free, exclusive, territorially and temporally unlimited license to publish such work for further modification and commercial use by the Seller. The registered user is obliged to refrain from posting such works in thee-shop that would violate generally binding legal regulations, in particular those that would interfere with the personal or copyrights of a third party without consent, that would offend the public or incite violence with their content, or that are vulgar or otherwise clearly inappropriate.

General information on the processing and protection of personal data:

8.8. The buyer or registered user (hereinafter collectively referred to as the "buyer") acknowledges that when concluding a contract with the seller through the e-shop, when using the e-shop, when registering in the e-shop or when registering for the newsletter, personal data is processed, and the processing and protection of this data is governed by the provisions of Regulation (EU) No. 2016/679 of the European Parliament and of the Council (EU) No. 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and Act No. 18/2018 Coll. on the protection of personal data and on amendments to certain acts. More detailed information on the processing and protection of personal data is also available in the special conditions for the protection of personal data.

The seller also notes that upon conclusion of the contract, the identification and contact details provided by the buyer in their order will be processed for the purpose of fulfilling the rights and obligations arising from this contract, which is also the legal basis for data processing for the given purpose of processing. The buyer acknowledges that without the voluntary provision of this data, the conclusion and performance of the contract would not be possible.

In the case of registration in the e-shop, the buyer's login and contact details are processed for the purpose of creating a user account and providing the above-mentioned services related to registration based on the buyer's consent, which is also the legal basis for data processing for the given purpose of processing. The buyer acknowledges that without the voluntary provision of this data and the granting of consent, the creation of a user account and the provision of services related to registration would not be possible. Personal data for contractual purposes will be processed for the duration of the seller's statutory obligations arising from generally binding legal regulations, in particular the Civil Code, the Consumer Protection Act, the Archives and Registries Act, the Accounting Act, and the VAT Act, i.e., for a minimum period of 10 years.Archives and Registries Act, the Accounting Act, and the VAT Act, i.e., for a minimum period of 10 years. Personal data for the purposes of registration in the e-shop will be processed for the duration of the buyer's interest in using the user account and services related to registration in the e-shop. The processing of the buyer's personal data may be entrusted to the e-shop solution provider to ensure the proper operation of the e-shop and the administrator of the seller's CRM system (e.g., independent programmers), the accounting service provider when accounting for the seller's tax documents, or the delivery service provider when delivering the ordered goods. When processing the buyer's personal data, there will be no automated decision-making or profiling, and the seller does not intend to provide personal data to a third country, international organization, or third parties, with the exception of an intermediary. The buyer has, in particular, the right to request from the seller access to their personal data, its correction or deletion, or restriction of processing, the right to withdraw their consent to the processing of personal data in connection with registration in the e-shop, the right to object to processing, as well as the right to lodge a complaint with the Office for Personal Data Protection. The option to purchase goods in the e-shop and the option to register in the e-shop are not primarily intended for buyers under the age of 16.

 

9. Final provisions

9.1. The seller reserves the right to change these general terms and conditions. The obligation to provide written notification of changes to these general terms and conditions is fulfilled by posting them on the e-shop website artra.sk, artra.cz, artra.pl, artra.hu, artra.com, artra.hr, artra.si, artra.lt, artrasafety.de, artrasafety.at, artrasafety.ro, artrasafety.bg, artrasafety.lv, artrasafety.es. The buyer declares that they have read and agree to these general terms and conditions before completing the order.

9.3.  Any disputes arising from the performance of the purchase contract or in connection with it shall be resolved by the contracting parties primarily by agreement. If no agreement can be reached, the courts of the Slovak Republic shall have jurisdiction to resolve the dispute.

9.4. The consumer has the right to contact the seller with a request for redress if they are not satisfied with the way in which the seller has handled their complaint or if they believe that the seller has violated their rights. If the seller responds negatively to the consumer's request or does not respond at all within 30 days of the date of its submission, the consumer has the right to submit a proposal to initiate alternative dispute resolution (hereinafter referred to as "ADR") to . Only disputes arising from a contract between the seller and the consumer and disputes related to this contract may be resolved through ADR, with the exception of disputes under Section 1(4) of Act No. 391/2015 Coll. and disputes whose value does not exceed EUR 20. A proposal to initiate ADR is submitted to the ADR entity pursuant to Section 3 of the aforementioned Act, which is the Slovak Trade Inspection, using the designated platform or form, a template of which is attached as Annex 1 to the aforementioned Act. Other ADR entities are listed at mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. The ADR entity may require the consumer to pay a fee for initiating ADR, but no more than EUR 5 including VAT. If several entities are competent for ADR, the consumer has the right to choose which one to submit a proposal to. In addition to ADR, the consumer has the right to refer the matter to the competent general court. The ADR platform is available on the website: ec.europa.eu/consumers/odr/main.

9.5. The seller is not bound by any codes of conduct in relation to the consumer.

9.6. Relationships not governed by these general terms and conditions are subject to the applicable laws of the Slovak Republic, in particular the relevant provisions of the Civil Code, the Commercial Code, and the Consumer Protection Act.

9.7 Unless otherwise agreed in writing between the seller and the buyer or stipulated by law, these terms and conditions shall apply to all relationships between the seller and the buyer. By concluding the Contract in accordance with the provisions of Article 6(2) of Regulation No. 593/2008/EC, the contracting parties agree that matters not covered by these terms and conditions shall be governed by the laws of the Slovak Republic. Article 6(2) of Regulation No. 593/2008/EC, that matters not covered by these Terms and Conditions shall be governed by the laws and other generally binding legal regulations of the Slovak Republic (hereinafter collectively referred to as the "Governing Law"). If the buyer is a consumer and some of their rights and obligations under these Terms and Conditions andthe Governing Law are regulated differently by the legal system of the country in which they are domiciled, the legal regulation that is more favorable to the buyer shall apply.

9.8. For the purpose of monitoring and evaluating buyer satisfaction with the E-shop and the goods offered, the seller allows buyers to submit their ratings in the E-shop, which will be displayed in anonymized form for the relevant goods for the purposes of other visitors to the E-shop.

9.9. The seller ensures the authenticity of these ratings by making the rating option available only to buyers who have made a purchase in the E-shop, either through the seller's own system or through a third-party rating processing system. Providing a review is entirely voluntary.

9.10. If the system for collecting and processing reviews is operated by a third party as a service provider, such person shall be duly identified in the email containing the option to submit a review to the seller, and the terms and conditions for the provision of the relevant service shall be described in more detail on the website of the said person.

9.11. In each case where the buyer submits their review to the seller, a non-exclusive and free license to use the review without time or territorial restrictions is granted, which entitles the seller to use the review in any way.

9.12. The buyer authorizes the seller to use the review without identifying the buyer as the author, to exercise their personal rights on their behalf, either independently or with the help of third parties.

9.13. By providing the review, the buyer confirms that they are entitled to use the property copyright to their review to the extent necessary to grant the above review, and that they provide this review as true in connection with the purchase made in the E-shop. By granting the license, the buyer also confirms that the review does not infringe the copyrights of third parties.

9.14. Buyer ratings must not contain information that is illegal or contrary to good morals.

9.15. The use of automatic rating tools and ratings that do not originate from the buyer is prohibited.

9.16. The seller may post both positive and negative reviews in the E-shop, which may not be deleted without serious reason. However, the seller reserves the right to delete, in whole or in part, any ratings that violate these terms and conditions.

9.17. Reviews are not sponsored.

9.18. The Seller may offer the Buyer certain compensation for providing a review, in particular in the form of a discount on a future purchase, whereby the conditions for obtaining and applying such compensation may always be determined individually, depending on the Seller's current marketing campaign.

9.19. The seller publishes individual reviews chronologically from the newest to the oldest. Reviews provided in another language may also include translations provided by the seller.

9.20. These general terms and conditions shall become effective for the buyer upon conclusion of the purchase contract.

 

In Partizánske, August 25, 2025